Please submit your questions using this form or contact us at [email protected]

Common Questions
How can I conserve my cellphone Battery Life?
In the smartphone era, phones are now capable of performing plenty of power consuming activites.  Consider the following tips for extended battery life.

Switch from the Vibrate setting to Ringtones

1. Turn off Wi-Fi, Bluetooth, GPS, when not in use
2. Turn off the backlit screen or reduce brightness
3. Close battery consuming applications which may be running silently in the background
4. Change to a 2G data setting when not using data
5. Use an Auto On/Off setting to power down the phone during periods when you know it will not be in use.
6. Top 10 Phone Performance Improvement Tricks
7. Is your smart phone acting up? Does it operate slower than usual, freeze up, randomly shut down, or run out of memory? If so, try the following simple tricks to improve your experience!
1. Delete old texts, call logs & emails.
   This is one of the first things our Customer Service Reps do when diagnosing issues on a phone, as this simple trick often improves performance significantly.
2. Clear the phone’s app cache to remove excess non-essential information that may be slowing down your phone. To do this, go to:
• Settings
• Applications
• All
• Select Apps
• Clear Cache

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1. Make sure the Advanced Task Killer app is downloaded and set up correctly.
   This will kill apps running in the background, improving performance.
2. What size memory card do you currently have in your phone? Many can hold up to a 32GB memory card.
   This size allows tons of space to store pictures, videos, certain apps and other items on your phone. Make sure all apps that can be saved to a memory card are saved to the card rather than to your phone.
3. Are there any apps you use more often than most? If so, consider buying the paid version of these apps.
   The free versions often make your phone slower & battery drain faster due to advertisements that are constantly downloading and tracking software an app may include.
4. Delete old apps you do not use anymore.
   This will help free up space and increase speed.
5. Double check your downloaded apps & make sure they were created by a reputable developer and have a good rating in the Google Play Store (Android Market). Remove any that do not You may have an app that could be hurting your phone's performance & compromising your security. We recommend nothing less than a 3 star rating. Also, if you just started noticing a decrease in performance, delete some of the most recently downloaded apps---one of them may be causing a phone’s issue.
6. Phones hate extreme weather! Always make sure to not to leave your phone sitting in a hot or cold car for a long period of time.
   The humidity/change in temperature when bringing it back into air conditioning/heat can create condensation; this liquid can cause corrosion and other problems that may damage your phone's internal working parts.
7. Shut down and restart your phone occasionally—shoot for once every other day.
   A smart phone is essentially a computer, and just like a laptop performs much better after being rebooted. This is especially true if you're entering/exiting our home coverage area; data services perform much better after a quick restart! Make sure to pull the battery out as well, to totally clear the phone.
8. If you’ve tried these steps and your smart phone is still acting up bring it in to any of our locations, we can do a factory reset.
   This will clear the phone’s information and switch it back to the settings established at the phone’s initial purchase.

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Support
 Contact us with your concerns at [email protected], 215-703-8026 or just fill out this form for a quick response

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*Always make sure to close those apps that use data, as some may continue to run in the background and run your battery down rapidly.
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